What to Do When Customers Start to Question Your Brand Values
More than ever, consumers are keeping a close eye on brand values. Keep these best practices in mind when they start to question what your brand stands for.
Customer Engagement
8 Stats That Will Change the Way You Think About Customer Reviews
Of course, no one wants a bad customer review—but do you really understand how they can impact your bottom line and your brand’s reputation?
Bad Reviews Dragging You Down? Here’s How to Respond on Every Platform
From hiding Twitter replies to practicing your active listening on TripAdvisor, find out how to handle bad online reviews and take back the conversation.
Pro Tips from Our Adweek Webinar with Rotten Tomatoes Co-Founder Patrick Lee
Our Adweek webinar, hosted by .SUCKS COO Christina Beavis and Rotten Tomatoes’ Patrick Lee taught us what brands can do to protect, provide and progress.